The data entered doesn't match a patient in our system. Please recheck your information. Be sure you are using your patient account number and not your invoice number. Your patient account number is located on your statement in the upper right hand corner below the credit card logos. If you continue to have issues please call 480-545-1413 (Press #1) in AZ and 919-359-2667 (Press #1) in NC and 919-359-2667 (Press #1) in TX. Thank you.